Solutions · Service Management & CMDB
Organize your assets and services so you can protect them.
We implement service management and a reliable CMDB: without knowing what you have and how it’s related, no security or operation is possible.
The client’s problem
You can’t protect or operate what you don’t know. Without a reliable CMDB or service management, assets are poorly recorded, changes go uncontrolled and every incident starts by reconstructing what exists and what it depends on.
Risks of not acting
Incomplete inventory
Unknown dependencies
Uncontrolled changes
Reactive operation
The i-Prot proposal
We implement service management processes (aligned with ISO/IEC 20000) and a reliable CMDB that maps assets, services and dependencies. Integrated into the CGF cycle, it’s the foundation on which security and operations rest.
Working model
Survey
Data model (CMDB)
Service processes
Population and validation
Maintenance
Scope
- Asset and service survey
- CMDB data model
- Service management processes
- CMDB population and validation
- Maintenance and data quality
- The ITSM/CMDB tool (license billed separately)
- Third-party software licenses
- Hardware infrastructure
Deliverables
- Initial diagnostic
- Governance model
- Risk & controls matrix
- Prioritized roadmap
- Decision criteria
- Indicators
- Evidence
- Executive presentation
Benefits
A reliable foundation
Controlled changes
Faster response
Security enabled
How it connects with CGF and Complyze
This solution mainly covers the Assess, Design and Implement stages of the cycle.
Complyze leverages the asset inventory and its relationships to associate risks, controls and evidence with traceability.
a platform by i-Prot
Applicable frameworks
Use cases
CMDB as a security foundation
Change management
Service catalog
Frequently asked questions
Let’s organize your assets and services
Tell us your current situation and we’ll define a CMDB and service management plan tailored to you.
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